PRIVACY POLICY
PRIVACY DATA PROTECTION ACT (PDPA)
1. We CoolCharge (“we”, “us”, or “our”) may collect, use, disclose or otherwise
process personal data of our customers following the terms and conditions laid
out below. This Notice applies to personal data in our possession or under our
control, including personal data in the possession of organizations which we
have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
2. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (c) from that data; or (d) from that data and other information to which we have or are likely to have access.
3. Depending on the nature of your interaction with us, some examples of personal data that we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, images, videos, sound clips, purchase records, reviews, feedbacks, queries, product & payment method preferences, etc.
4. Other terms used in this notice shall have the meanings given to them (where the context so permits).
COLLECTION AND DISCLOSURE OF PERSONAL DATA
5. We generally do not collect your personal data unless
a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after
b) you (or your authorized representative) have been notified of the purposes for which the data is collected, and
c) you (or your authorized representative) have provided written or verbal consent to the collection and usage of your personal data for those purposes listed below in paragraph 6, or
d) collection and use of personal data without consent is permitted or required by the law. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorized by law).
PURPOSE OF COLLECTION & USE OF PERSONAL DATA
6. We may collect and use your personal data for any or all of the following purposes:
a) performing obligations in the course of or connection with our provision of the goods and/or services requested by you;
b) verifying your identity;
c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
d) managing your relationship with us;
e) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; and
f) sharing the latest product changes or specifications, reviews of new/old products, promotions, advertisement & the like, etc.
g) any other legal purposes as defined by the laws of the Republic of Singapore.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, your customer ship) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
DISCLOSURE OF YOUR PERSONAL DATA
8. Where such disclosure is required for performing obligations in the course of, or connection with our provision of the goods and services requested by you, the following person or persons located in any jurisdiction may be granted authorization to collect, use, disclose or process personal data of our customers;
a) any member of CoolCharge anywhere in the world, including any officer, employee, agent, or director;
b) professional advisers (including auditors), third-party service providers, agents, or independent contractors providing services to support CoolCharge’ business;
c) our business alliance partners who may provide their product or service to you;
d) a merchant or a member of a card association where the disclosure is in connection with the use of a card;
e) upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family to allow him/her to make the payment on your account;
f) any security provider or any person authorized to operate your account and to act on your behalf in giving instructions, to perform any other acts under our purchase agreement or use any product;
g) any person to whom disclosure is allowed or required by local or foreign law, regulation, or any other applicable instrument;
h) any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offense) or their agents;
i) any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies;
j) any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
k) anyone we consider necessary to facilitate requests for services or applications for products with any member of CoolCharge Group;
l) anyone we consider necessary to provide services in connection with a product;
m) enabling an actual or potential assignee of all or any part of the business and/or asset of CoolCharge or participant or sub-participant of our rights in respect of any product agreement, to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation;
MARKETING
9.We will use your personal data:
a) to conduct market research and surveys to improve our products and services;
b) for marketing purposes, promotional events, competitions, and lucky draws;
We process your personal data for these purposes because it is in the interest of our business to do so to improve our products and services and generate business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt-out of receiving marketing material at any time. To do so please contact our marketing manager. Previous
or potential clients with CoolCharge, may from time to time be contacted by their relationship manager to discuss products and services designed to suit their purchase objectives and/or interests. If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we will need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.
WITHDRAWING YOUR CONSENT
10. The consent that you provide for the collection, use, and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using, and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer (DPO) at the contact details provided here – Contact us here. You are to include all relevant information for us to identify you, including but not limited to, your full name, membership info, contact information, your reasons for doing so, etc.
11. Upon receipt of your written request to withdraw your consent, we may require a reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within one (1) month of receiving it.
12. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 10 above.
13. Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose personal data where such collection, use, and disclosure without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
14. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about how we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in
writing or via email to our staff at the contact details provided here – Contact us here.
15. Please note that a reasonable fee of US$20.00 may be charged for an access request. If so, we will inform you of the fee before processing your request.
16. We will respond to your request as soon as reasonably possible. In general, our response will be within fifteen (15) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so by our governing law).
PROTECTION OF PERSONAL DATA
17. To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks, we have introduced appropriate administrative, physical, and technical measures such as up-to-date antivirus protection, and basic encryption. Personal data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. CoolCharge has technical and security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any approved by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
18. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and
are constantly reviewing and enhancing our information security measures. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in our country of incorporation.
ACCURACY OF PERSONAL DATA
19. We generally rely on personal data provided by you (or your authorized representative). To ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided here – Contact us here.
RETENTION OF PERSONAL DATA
20. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
21. We will cease to retain your personal data, or remove how the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
DATA PROTECTION OFFICER
22. You may contact our Data Protection Officer if you have any inquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request to:
Name of DPO : Mr. LEE Chin Fei
Email Address : Contact us here.
Mailing Address :
The Data Protection Office
CoolCharge
7030 Ang Mo Kio Avenue 5
Unit No #05-34
Singapore 569880
COOKIE POLICY
24. This cookie policy explains how cookies, pixels, and similar technologies (together “cookies”) are used by CoolCharge (“we”, “us” or “our”). By using our website, you agree to the use of cookies as outlined in this policy. Please disable cookies on your computer or do not use our website if you do not wish to accept cookies from us.
OTHER TERMS AND CONDITIONS
25. There may be specific terms and conditions in our purchase and product agreements that govern the collection, use, and disclosure of your Personal Data. Such other terms and conditions must be read in conjunctions with this Privacy Statement.
EFFECT OF NOTICE AND CHANGES TO NOTICE
26. This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply to the collection, use, and disclosure of your personal data by us.
27. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.
Effective date: –
Last updated: –